Refunds and cancellation

SignOps is a product of Veritas Tech Solutions. This page says how a plan is cancelled and when a payment is refunded. It is part of the terms.

Cancelling a plan

You can cancel Starter or Pro at any time by writing to us. The plan stays active until the end of the month or year you have already paid for, and nothing more is charged after that apart from usage in that period. The account then moves to Free.

Refund within 7 days

If you ask within 7 days of paying for a plan, monthly or yearly, we refund that payment less what you used: the days of the plan that have already passed, at the plan's daily rate. The account moves to Free on the day of the refund. GST paid on the refunded part is refunded with it.

For example, Starter at Rs 499 for a 30-day month, refunded 3 days in, returns Rs 449 and the GST on it.

After 7 days

A plan payment is not refunded after 7 days, including for the part of a month or year not used. Cancelling stops the next charge.

Usage and refills

Usage past a plan's included amounts is billed monthly for what was already sent or checked, and a refill of the Free limits pays for that month's use. Neither is refunded, unless it was charged in error.

Charged in error or twice

A payment taken in error, or taken twice for the same thing, is refunded in full whenever you tell us.

How refunds are paid

Every refund goes back to the method you paid with, within 5 to 7 working days of us accepting it. Your bank may take a few more days to show it.

Contact

To ask for a refund, write from the account owner's address with the invoice number or the date and amount of the payment: hello@signops.dev